FAQ
1. Where are the candle holders sourced?
The candleholders are primarily sourced in vintage markets across California. Ranging in materials such as iron, metal and glass to name a few.
2. Do the sets come with candles?
Yes, the purpose of selling the sets together with the candles is to provide the full creative vision. All you have to do is light the candles and let them brighten up your home.
Keep in mind due to the fragility of the candles they may have some slight imperfections, but we strive to ship our items in a safe manner so they arrive to your home in perfect condition. In the case that your candles arrive damaged please email us your with a couple of photos and send to velaburn@gmail.com. We can issue a one-time replacement free of charge.
3. What if the wax gets on the candleholder?
This is part of the evolution of your candleholder, but if you wish to prevent the wax from dripping to preserve its condition you can purchase candle wax drip protectors. This is an easy way to protect the candleholders and make them live wax free for a long time.
4. How are the beads set onto the candleholders?
The process is to hand bead into a thin beading wire, followed by glueing the wire onto the candleholder using an industrial adhesive. The candleholders sit in a ventilated open area once completed and do not have any scent.
Privacy Policy
Privacy policy sets out how VelaBurn uses and protects any information that you give VelaBurn when you use this website. VelaBurn is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. VelaBurn may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
1. name
2. contact information including email address
3. demographic information such as postal code, preferences and interests
4. other information relevant to customer surveys and/or offers
These terms and conditions (“Terms”) govern and apply to anyone accessing or using the website located at www.velaburn.com and any other website(s) owned and/or operated by Velaburn, LLC. (including any of its subsidiaries or corporate affiliates, collectively, \"Velaburn,\" \"we,\" \"us\" or \"our\") and any of their associated web pages (collectively, our “Services”). Please take some time to review these Terms for our Services. By accessing or using the Services, including purchasing any products through the Services, you represent, warrant, understand and agree: (1) to accept, comply with, and be bound by these Terms; (2) that you have the right, authority, and capacity to abide by these Terms; (3) to comply with all applicable laws, rules and regulations concerning your access to and use of the Services; and (4) you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or another applicable jurisdiction. Certain services may be subject to additional terms, guidelines or rules, which will be available in conjunction with those relevant services, and those additional terms will become part of these Terms when you use those services.
Velaburn reserves the right to update, change, modify or otherwise alter these Terms at any time. If any material changes are made to these Terms, Velaburn will notify you by posting the revised Terms on the Services or notifying you through the Services. ANY ACCESS OR USE OF THE SERVICES BY YOU AFTER THE CHANGES GO INTO EFFECT SHALL CONSTITUTE AND BE DEEMED YOUR AGREEMENT TO THESE TERMS. If you do not want to be bound by these Terms, do not use or access any part of the Services. Velaburn may terminate the Services or any portion thereof, any website or webpage within the Services or any products or services offered through the Services, or terminate your right to access or use the Services or any portion thereof without notice and at any time for any reason. In the event of such termination, you are no longer authorized to access the Services, and the restrictions imposed on you with respect to the Content (as defined herein), and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms, shall each survive such termination.
Terms & Conditions
We accept the following: VISA, Master, Amex, Union Pay, Apple Pay, Google Pay, Affirm, Paypal
Payment
1. Do you ship international or US only?
We ship to US only. Shipments are made out of Los Angeles, California.
2. How long are transit times?
Transit times vary on your delivery address. Typically orders take 5-7 business days to arrive anywhere within the US.
3. Is shipping included in the pricing?
The pricing for all the sets includes shipping to US.
Shipping Policy
Return Policy
All of our pieces are hand-made and one of a kind. The beauty is in the natural variations, the irregular distresses, sporadic imperfections, and color fluctuations. These are normal characteristics that will not affect the performance of your piece and are not considered a defect. Due to these reasons these items are not refundable. Feel free to ask for more photos or videos if needed prior to making your purchase.